PRIVACY POLICY
This Privacy Policy explains how Luxury Miami Tours LLC, operating as Luxury by Pamella (“we,” “us,” or “our”), collects, uses, and protects the personal information you provide when visiting our website or submitting your data through our online forms.
By using this website and providing your information, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
• Contact information: name, phone number, and email address.
• Information about interests and services: interest in properties, services, consultations, quotes, preferences, and stated needs.
• Technical information: IP address, browser type, device information, pages visited, and interaction data collected through cookies and analytics tools.
We use your information to:
• Respond to inquiries, questions, and contact requests
• Schedule, confirm, and follow up on appointments or services
• Send updates and communications related to your requests
• Send reminders, notifications, and operational messages
• Provide customer support
• Improve our website, services, and communication experience
We do not sell your personal information to third parties.
When you submit a form on our website and provide your mobile phone number, you may opt in to receive SMS messages from Luxury Miami Tours LLC (Luxury by Pamella).
By checking the consent box and submitting the form, you agree to receive SMS messages at the number provided. These messages may include:
• Appointment confirmations and reminders
• Responses to property or service inquiries
• Follow-ups after consultations or services
• Updates about transactions, documents, or requests
• Customer support messages
• Occasional marketing messages such as new listings, offers, or updates
Message frequency may vary depending on your interaction with our services.
Message and data rates may apply depending on your mobile carrier plan.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP.
Your consent to receive SMS messages is not a condition of purchase or service.
Mobile carriers are not responsible for delayed or undelivered messages.
When you provide your email address, we may send communications related to:
• Responses to your inquiries
• Proposals, quotes, or requested information
• Updates related to services
• Informational or promotional content, when permitted by law
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.
We may share your information only in the following circumstances:
• With trusted service providers necessary for business operations, such as CRM platforms, hosting providers, email services, and SMS providers
• When required by law, legal process, or governmental authority
• To protect our legal rights or in the event of a business transfer, merger, or restructuring
We do not share personal information for third-party marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services (such as customer service or messaging platforms) is permitted.
All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use cookies and similar technologies to:
• Improve website functionality
• Personalize your experience
• Analyze site performance and traffic
• Maintain security and prevent fraud
You may disable cookies in your browser settings, although some features of the website may not function properly.
We adopt reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no online system can be guaranteed to be completely secure.
We retain your personal information only for as long as necessary to:
• Provide requested services
• Comply with legal, regulatory, or accounting requirements
• Resolve disputes and enforce agreements
When data is no longer required, it will be securely deleted or anonymized.
Depending on applicable law, including Brazil’s General Data Protection Law (LGPD), you may have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for SMS or email marketing
• Request information about how your data is used
To exercise your rights, please contact us using the information below. We may request identity verification before processing your request.
Our website may contain links to external websites. We are not responsible for the privacy policies or practices of those websites.
We may update this Privacy Policy from time to time to reflect service updates or legal requirements. The most recent version will always be posted on this page with the updated effective date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Luxury Miami Tours LLC
Website: https://luxurybypamella.com
Phone: +1 786-295-7924
Email: contact@pamellaqueiroga.com